Are you an Inspirational leader?   Do you have a value-driven leading approach, a deep sense of purpose and responsibility to create positive change?   Enjoy working for a forward thinking employer? CBHA is seeking a self motivated leader that enjoys mentoring and developing a team dedicated to reaching out to the community for the purpose of creating a healthier community lifestyle. 

The Program Manager is responsible to implement and manage the day-to-day operations of the Early Intervention Services and Parents as Teachers programs.  The Programs Manager will ensure service delivery meet federal, state, and local policies/standards.  This position will supervise Program Team Leads and work with staff to ensure successful implementation of programs. 

At Columbia Basin Health Association (CBHA) we never have to wonder whether the work we do is worthwhile. Each day we see victories and successes, big and small, in the lives of people who count on us.

Partner with Columbia Basin Health Association (CBHA) for a rewarding career. Your dream to promote health and wellness, work with passionate people, and feel accomplished for doing important work while earning a reasonable paycheck is possible with us. Be a part of a healthcare movement as you grow your career. The size and culture of the organization provides an opportunity to work closely with leadership, lead initiatives, and see the results of your hard work. You ability to make an impact is limited only by your passion and creativity.

Program Manager Salary: $57,761.60- $72,207.20

Please click link to see some of the fun we have here at CBHA!!

1. Description of Primary Responsibilities:

    

   1. Responsible for leading employees to meet program’s expectations for productivity, quality, continuous improvement, and goal accomplishment. 
   1. Responsible for administrative duties in support of employees in the department to provide services efficiently and effectively – work schedules, processing leave requests, payroll, monthly rounding, etc.
   2. In collaboration with Program Team Leads, ensures employees receive instruction/training needed to perform work duties competently.
   3. Monitors performance as appropriate providing mentoring/guidance to assist in employee development.
   4. Ensures that employees are aware of and adhere to all company and program policies and procedures
   5. Conducts performance appraisals, completes performance appraisal documentation, and meets with employees to provide feedback
   2. Responsible for successful implementation of programs.   
   1. Implements program or clinic activities following applicable program guidelines/expectations to ensure compliance and achievement of program outcomes. 
   2. Reviews work for thoroughness and accuracy and provide specific instruction to employees on improvement or corrective actions. 
   3. Collects data, provides regular updates and completes program reports according to program statement of work.
   4. Investigates and resolves complaints or reports unusual problems to the Director of Programs.
   3. Coordination of outreach activities
   1. Collaborates with other clinic departments as well as community partners to assure that the needs of patients are being met.
   1. Working knowledge of all Family Services programs and clinic services and represents CBHA to community partners as well as the community.
   4. Ensures positive patient outcomes and day-to-day objectives are met.
   5. Other duties as assigned.
   Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE Standards of Behavior. Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information.

General Development:

1. Analytical – Improve workflow efficiencies per the policies of the organization.
2. Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information skillfully; develops alternative solutions.
3. Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
4. Interpersonal – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
5. Oral Communication – Speaks clearly and persuasively in a positive or negative situation; listens and gets clarification, responds well to questions; participates in meetings.
6. Team Work – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
7. Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change, monitors transition, and evaluates results.
8. Cost Consciousness – Considers cost to the company and return on investment in all projects; conserves organization resources.
9. Dependability – Follow instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
10. Duties require flexibility in working different work schedules and/or extended hours of work (evenings/weekends) when necessary.  

Professional and Technical Knowledge:

1. Job duties require specific knowledge and training in program implementation, operations, and management typically acquired through completion of a Bachelor’s Degree and relevant work experience in management and supervision.
2. Applicable training and experience may be substituted for formal education, depending on the nature and duration.

Technical Skills:

1. Ability to prepare basic correspondence and simple reports in Microsoft Word.
2. Ability to use Microsoft Excel to create tables and simple displays of information.
3. Ability to create basic presentations in Microsoft PowerPoint.
4. Ability to perform basic e-mail functions using Outlook.
5. Ability to enter and manage data into a centralized electronic health record and data system.

Communication Skills:

1. Job duties require the employee to effectively communicate their opinions and extrapolations of information they collect and synthesize/analyze. 

Benefits:

Please click here for an overview of our General Description of Benefits